Common questions about practice management software, answered by experts.
3 questions
Therapy practice management software is a specialized tool that helps mental health professionals manage their clinical and business operations. It typically includes features like scheduling, client documentation, billing, telehealth, reporting, and secure communication. Whether you are a solo therapist or running a group clinic, the right platform can save you hours every week and improve the overall client experience. Choosing the wrong platform can lead to clunky user experiences, time-consuming manual work, compliance risks (especially around HIPAA), and lost revenue from missed appointments or billing errors.
PractiPal is designed specifically for the Indian therapy market with features like UPI integration and WhatsApp support. Unlike generic solutions, we understand the unique challenges faced by therapists in India - from payment processing to client communication preferences. Our platform combines international best practices with local requirements, offering transparent pricing, dedicated support in your timezone, and compliance with both international standards and local regulations.
Most therapists are up and running within 15-30 minutes. Our onboarding wizard guides you through: setting up your practice profile, configuring availability and scheduling preferences, customizing intake forms, and adding your first client. For group practices, initial setup might take slightly longer to configure multiple practitioners and roles. We also offer free setup assistance calls for Growing Ensemble and Therapy Empire plans.
4 questions
Essential features include: Scheduling with automated reminders to reduce no-shows, client portal for secure form completion and bill payment, session notes with customisable templates, billing and payment processing with multiple payment options, analytics and reports for practice insights, mobile access for working anywhere, robust security features including HIPAA compliance, google meet integration for live sessions, and resource sharing capabilities for homework and materials.
Our scheduling system offers two-way sync with Google Calendar and Apple Calendar. You can set availability, buffer times between sessions, block time for administrative work, and allow clients to self-schedule through their portal. The system prevents double-bookings automatically and sends customizable reminders via SMS and email. For group practices, you can manage multiple practitioners' schedules from one dashboard, set up referral workflows, and track utilisation rates.
The client portal is mobile-friendly and available 24/7, allowing clients to: book, reschedule, or cancel appointments, complete intake forms and assessments before sessions, access shared resources, worksheets, and homework assignments, make payments securely and view billing history, communicate with you through secure messaging, update personal information and emergency contacts, view upcoming appointments and session history, and download invoices and documentation. The portal can be customised with your branding and practice information.
PractiPal seamlessly integrates with Google Meet or manually using any other video conferencing platform (sync one link per client and that'll show up on every invite). You can schedule virtual sessions directly from the platform, automatically send meeting links to clients via email or SMS, manage both in-person and online appointments from the same calendar, conduct sessions with integrated note-taking, and handle billing identically for both formats.
4 questions
Our pricing is completely transparent with no hidden fees. We offer three clear plans: The Starter Journey (Free Up to 5 clients) for new therapists, Growing Ensemble (₹1,499/month), and Therapy Empire (₹1,899/month + ₹1,000 for each additional therapist). All plans include core features, with higher tiers adding advanced features and practitioner management. Annual billing saves 20%. No additional charges for client portal access, or standard support. Enterprise pricing available for larger organisations.
PractiPal offers two payment management options:
Note: We collect payments from clients and transfer them to your account periodically due to payment gateway limitations.
If you don't mark a payment as done in the PractiPal platform, you will get an option to send an automated message or email to the client.
Yes, you can create generic promo codes or assign promo codes to specific clients!
Coming to bulk payments, you can create how many ever bundles you like based on the type of therapy you provide!!
2 questions
While HIPAA is US-specific, PractiPal follows international best practices for healthcare data protection that align with HIPAA principles. For Indian practices, we comply with the Personal Data Protection Bill and IT Act requirements. Our security measures include encrypted data storage and transmission, access controls and user authentication, audit trails for all data access, staff security training and confidentiality agreements, business associate agreements where applicable, and regular security assessments. We take privacy as seriously as you do.
You own all your data, period. PractiPal never shares, sells, or uses your client information for any purpose other than providing our service.
2 questions
PractiPal's Therapy Empire plans are designed for multi-practitioner environments. Features include individual practitioner dashboards with personalised schedules and client lists, centralised practice management with admin oversight, shared resource libraries, unified billing and financial reporting, client assignment and referral workflows, team communication tools, and practice-wide analytics. Administrators can view practice performance, manage staff schedules, and maintain consistent standards across the team while preserving individual practitioner autonomy.
Comprehensive practice analytics include practitioner utilisation rates and productivity metrics, client acquisition and retention statistics, revenue analysis by practitioner and service type, appointment no-show rates and patterns, average session outcomes and client satisfaction, staff performance benchmarking, and growth trend analysis. Advanced reporting features include custom dashboard creation, automated report scheduling, comparative analysis tools, and forecasting capabilities to help you make data-driven decisions about practice growth and resource allocation.
5 questions
PractiPal is designed with simplicity in mind. Both you and your clients should not need a tech degree to use the software. Features include an intuitive interface with logical navigation, easy appointment booking and canceling for clients, comprehensive onboarding support with upcoming guided tours, excellent mobile functionality across all devices, contextual help and tooltips throughout the system, and upcoming video tutorials for every major feature. We always recommend taking advantage of our free trial to explore the experience hands-on before committing.
PractiPal is a cloud-based solution that works on any device with internet access. Minimum requirements include a modern web browser (Chrome, Firefox, Safari, Edge) updated within the last 2 years, stable internet connection, and for mobile use: iOS 12+ or Android 8+. No software installation is required - everything runs through your web browser.
Support varies by plan: Starter Journey includes email support within 24-48 hours and access to our knowledge base, Growing Ensemble and Therapy Empire adds priority support with 24-hour response during business hours. All plans will soon include comprehensive video tutorials, setup assistance for new users, and extensive documentation.
PractiPal maintains 99.9% uptime with redundant servers across multiple data centers, real-time monitoring and automatic failover systems, scheduled maintenance during low-usage hours with advance notice, and comprehensive disaster recovery protocols. In the rare event of an outage, you will be notified immediately via email and our status page.
PractiPal integrates with essential tools including Google Calendar, and Apple Calendar. For scheduling we primarily have a Google Meet integration, if you want to use another platform, you can manually add a link to each client once in the client management section. This link will appear on every session invite. We also integrate major payment processors (Razorpay, PayPal, etc.). Our integrations will rapidly grow as we grow and listen to the feedback from our customers. We're a new company looking to help therapists in India after all!
Because your time, energy, and sanity are worth more than sticky notes.
PS: No technical skills are required. 30-day free trial.
